Terms of Service

These Terms of Service govern the use of RingDeck at ringdeck.io and app.ringdeck.io (the "Service"), provided by AVEGANDO AI LABS LLC, a Wyoming limited liability company, USA ("we", "us"). By creating an account or using the Service you agree to these terms on behalf of yourself and the business you represent ("you", "customer").

1. The Service

RingDeck lets businesses create AI agents that answer and hold conversations with their customers by phone, voice and chat, use knowledge you provide, and connect to tools such as calendars, spreadsheets, email and webhooks. The Service is intended for business use only. Features may change as we improve the Service.

2. Accounts

• Provide accurate information and keep login credentials secure.
• You are responsible for all activity in your workspace, including team members you invite.
• You must be at least 18 years old and authorized to bind your business.

3. Your responsibilities for calls and conversations

You operate your agents and are responsible for complying with all laws that apply to your calls, messages and data, including:

• Transparency: inform callers that they are speaking with an AI agent where required, and at the start of a call if calls are recorded or transcribed.
• Recording consent: obtain consent of all parties where required (for example in U.S. all-party consent states such as California, Florida, Illinois, Maryland, Massachusetts, Pennsylvania and Washington).
• Outbound calls in the United States: calls using an AI-generated voice are subject to the Telephone Consumer Protection Act (TCPA). You must have prior express consent, and prior express written consent for telemarketing, honor do-not-call requests and registries, identify yourself and respect calling-time rules.
• Calls in the United Arab Emirates: marketing calls require the approvals and must follow the rules of Cabinet Resolution No. 56 of 2024 (including TDRA approval, registered local numbers, the Do Not Call Registry and permitted calling hours).
• Data protection: comply with the personal data protection laws that apply to you, including the UAE PDPL and the Oman PDPL (for example consent and information duties towards callers), and conclude a data processing agreement with us where required.
• Content: you are responsible for prompts, knowledge, greetings and any data you connect or upload.

4. Prohibited use

• Unsolicited robocalls, spam, scams, fraud, harassment or threatening conversations.
• Impersonating real persons or organizations, including cloning voices without permission.
• Unlawful surveillance, collecting data of children, or processing sensitive data without a legal basis and required approvals.
• Connecting accounts or files you are not authorized to use, or attempting to access other customers' data or our systems.

We may suspend agents, phone numbers or accounts that violate these rules or put others at risk.

5. AI output

AI agents can make mistakes. Review important information. You are responsible for decisions, commitments and bookings made on the basis of agent conversations.

6. Fees

Plans, included minutes and prices are shown in the app. Usage-based costs, for example phone numbers and minutes, are charged as described there. Subscriptions renew automatically until cancelled. Taxes may apply.

7. Third-party services

The Service relies on third-party providers such as telephony carriers, AI model providers and connected services like Google. Your use of connected services is also subject to their terms.

8. Data protection

We process personal data as described in our Privacy Policy. For conversation data of your callers we act as your processor or service provider and follow your instructions.

9. Warranty and liability

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential damages, lost profits or data, and our total liability is limited to the fees you paid in the 12 months before the claim. Nothing limits liability that cannot be limited under applicable law.

10. Indemnity

You will indemnify us against claims, fines and costs arising from your agents, your calls and messages, your content, or your violation of laws (including the TCPA and telemarketing rules) or these terms.

11. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate accounts that violate these terms. Sections that by nature should survive termination remain in effect.

12. Governing law

These terms are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-law rules. Mandatory consumer or data protection rights under the law of your country remain unaffected.

13. Changes, language and contact

We may update these terms; material changes will be announced in the app or by email. An Arabic version is available; if the versions differ, the English version applies unless local law requires otherwise. Questions: support@ringdeck.io.