
Water is coming through a ceiling in villa 14.
Routine requests and emergencies share one phone line, and at night nobody is on it.
Routine requests – AC service, a spare key, a lease question – are logged in a Google Sheet and posted to the maintenance channel in Slack. For an emergency the agent transfers the call to the on-call technician. Arabic and English callers are handled the same way.
- Google Sheets
- Slack
- Call transfer
- Arabic + English


