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Online shop founder packing orders
Industries · Online shops

“Where is my order?” – for the twentieth time today.

Most shop calls are about orders, returns and delivery times. RingDeck looks up the order in Shopify, sends the tracking link by SMS and records returns – on the phone and in the chat on your website.

Get startedSee pricing

2 minutes, no sign-up. Prefer the phone? Call +1 307 284 4884 – the agent picks up.

Calls it answers every day

  • “Where is my order?”
  • “How do I return this?”
  • “When will it be back in stock?”
  • “Can I change my delivery address?”
  • “Do you ship to the UAE?”
What really happens

One call, told honestly.

Online shop founder packing orders
Online shop · Tuesday, 11:20

A customer calls about a parcel that hasn't arrived.

The problem

Support spends hours on the same question while callers wait.

With RingDeck

The agent asks for the order number and email and only shares the status when both match in Shopify. It sends the tracking link by SMS, adds returns and complaints to a Google Sheet and posts urgent cases to Slack. On the website, the chat with page guide opens the right help or product page.

  • Shopify order status
  • SMS
  • Google Sheets
  • Website page guide
Set up

Four things to prepare. That's it.

  1. 01

    Connect Shopify

    An Admin API access token lets the agent look up order status.

  2. 02

    Upload your policies

    Shipping, returns and delivery times as a document or text.

  3. 03

    Choose where requests go

    Returns and address changes to a Google Sheet, urgent cases to Slack.

  4. 04

    Add the website chat

    Same agent in the chat on your shop, with the optional page guide.

Tools used on this page
  • Shopify
  • SMS
  • Google Sheets
  • Slack
  • Gmail
  • Website chat
  • Page guide
Questions

Online shops: what people ask us.

How is order information protected?

The agent shares an order's status only when the caller gives both the order number and the email address used for the order, and they match.

Can it change orders?

No. It looks up the order status and records requests such as address changes or returns for your team.

Does it work in the website chat too?

Yes. The same agent can answer in the chat on your shop, and the page guide can open and highlight the right page.

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Stop losing calls.

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